Shipping policy
At Velissear, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 3–5 business days.
Estimated delivery times may vary depending on:
- Your location
- Carrier operations
- Weather conditions
- Customs procedures (for international shipments)
- Other unforeseen circumstances
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Please allow up to 48 hours for tracking updates to appear.
Shipping Costs
Shipping costs are calculated and displayed during checkout before payment is completed.
Any applicable taxes, duties, or import fees are the responsibility of the customer unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Velissear is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete shipping addresses provided during checkout.
Lost or Delayed Packages
While we work with reliable shipping partners, delivery times are estimates and cannot be guaranteed.
If your package appears lost or significantly delayed, please contact our support team and we will assist you in resolving the issue.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged package and product.
We will review the issue and arrange a replacement or refund when appropriate.
Contact Information
For questions regarding shipping, please contact us:
Velissear
📍 Address: 124 E Meadow Dr, Vail, Colorado 81657, USA
📞 Phone: +1 (841) 916-6501
✉️ Email: support@velissear.com
We strive to respond to all inquiries within 24–48 business hours.