Refund policy
At Velissear, we are committed to providing quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, your item must:
- Be in the same condition that you received it.
- Be unused, unworn, and free from damage.
- Include all original packaging, accessories, manuals, and documentation.
- Be accompanied by proof of purchase.
How to Request a Return
To start a return, please contact our customer support team:
Velissear
📍 Address: 124 E Meadow Dr, Vail, Colorado 81657, USA
📞 Phone: +1 (841) 916-6501
✉️ Email: support@velissear.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will provide detailed return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery. We may request photographs to verify the issue and will arrange a replacement, exchange, or refund when appropriate.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing may take 5–10 business days after approval.
- Depending on your financial institution, additional processing time may apply before the refund appears in your account.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
Order Cancellations
Orders may be canceled before they have been processed and shipped.
Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined above.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Personalized or custom-made products
- Digital products and downloadable content
- Clearance or final-sale items
- Products returned in a used or damaged condition caused by the customer
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
- Original shipping fees are non-refundable unless the item received was defective, damaged, or incorrect.
Chargebacks
If you experience any issue with your order, we encourage you to contact our support team before initiating a chargeback. We are committed to resolving concerns quickly and fairly.
Contact Information
Velissear Customer Support
📍 124 E Meadow Dr, Vail, Colorado 81657, USA
📞 +1 (841) 916-6501
We aim to respond to all customer inquiries within 24–48 business hours.